Accolades
Scott – Thanks for your contribution in the recent launch of the Help Center and Support site tests. Your experience and technical leadership was instrumental in allowing us to deliver on this complicated set of experience tests that spans across the online and assisted Customer Care experiences. Thanks again!
Patsy N. – Group Manager, CG Knowledge Management
Scott. Thank you for all your hard work and leadership in making the inquira project a success for CG. Your deep knowledge of our systems and codebase was essential in making the right decisions and key to the flawless execution of this large initiative. Thank you again for all your hard work.
Nikos I. – Manager 3 Development
Hi Scott, Tristan! Thanks to both of you for your thought leadership around our tests launched this season -- FTA, Support Site/Contact Us, In Product Help Center and Proactive Help. These are all complex projects that will enable us to learn a lot from customer behavior and continue to drive contact resolution and NPS. Thanks for your leadership, and persistence, to get these launched!
Suzanne V. – Director, Help Customer Experience Team
Thank you for your superb leadership on CIP and FTA while I was on vacation. Your leadership in these projects and in the entire engineering team is much appreciated.
Nikos I. – Manager 3 Development
Thank you for beeing a role model on the daily Scrum. You brake down the tasks and present the work that you have done and what you're going to do for the day with just the right amount of details.
Nikos I. – Manager 3 Development