5+ years of Front end development and Back end Engineering on TurboTax.com focused primarily on the Support section
Lead the team on website feature additions, code reviews, optimization, maintenance, etc.
Wrote Java, JSP, HTML, JavaScript, and CSS on the ATG eCommerce platform
Technical lead on several 3rd party and inter-Intuit software integrations
Implemented 50+ user experience tests (A/B tests)
Created and consumed SOAP and REST web services
Used JQuery Mobile and Quickbase API for mobile applications
TurboTax Support Customer Chat and Telephony Website Integration (Intuit)
This project was the major customer care initiative for TurboTax in 2011
My role was to work with the larger customer care organization to understand the business needs and new software platform capabilities
Updated the existing website contact us experience to connect to the new Interactive Intelligence customer service platform
Wrote Java, JSP, HTML, CSS and JavaScript to integrate with the new service in a way that allowed us to slowly ramp a controlled percentage of users from the legacy system to the new system
Over-saw the integration architecture of the customer facing website with an upgrade to the agent customer care phone and chat platform
Created a REST Web Service Exposing CMS Controlled Content (Intuit)
In an effort to speed development of Intuit new business initiatives my team enabled the reuse our existing content management system
I worked with engineers from another Intuit group to create web services allowing them to consume help content in json, xml, and/or html format
This allowed them to get their support website running quickly without infrastructure investments
I wrote documentation and how-to guides for both the technical team consuming the web service and content authors using the CMS
Lead Team Process Improvement Initiative (Intuit)
Seeing the need to stream-line our organization work flow processes I took the initiative enact improvements
First I coordinated a series of team meetings to discuss our existing problems and worked with the team to prioritize the top issues.
Once we had a consolidated list I worked with product ownership to create an action plan for addressing the highest impact issues.
This included documenting and creating improvements to the processes of work requests, prioritization, acceptance, development, testing, and release.
The team saw immediate improvements in communication and deployment of website features to production.
NatureScout Educational Mobile Application
Design, Development, Content Writing, and Some Photography
PhoneGap/JQuery Mobile Application
Educational Nature Content
Quicken.com Front End Development and Back End Engineering (Intuit)
Consolidation of separate, but similar websites into one through re-architecture of legacy code
Over-saw website redesign by contract resources
MyTrailMap.com Lead Engineer and Developer
Architected social networking website
Worked with designers to plan and execute user interface
Coded front-end interface and back-end database and data services
Set up development environment, managed code releases, and database backups
Design and Development of DigThisJive.com
WordPress installation and customization
Visual Design, Development, & SEO
Lead Development on Home Builder Websites (Interactivate)
William Lyon Homes Suite of Websites (2007): Full website and administration tool development, flash map integration, SEO optimization
Included corporate websites and seven regional websites served from one code base. Home search feature. Custom administration tool allows maintenance of Regions, Neighborhoods, Models, Homes, Floor plans, etc
Hawaii Buyer's Broker Website (2006): Front and backend development of website, integration with ftp data transfer
The website included MLS Propery search by island, area, property type, bedrooms, etc
Automated daily data update from csv file and compressed image files
Other home builder websites between 2003 and 2007: Ladera Ranch, The Preserve at Chino, Vintage Communities, John Laing Homes, East of Orange
Agricultural Websites (Interactivate)
Sunkist Websites (2003 - 2007)
California Avocado Commission Website and Email Campaign (2003 - 2007)
